Case Studies

A Leading Specialist Insurance Group 2021+

Bridgehouse has been working with this leading specialist insurance group, headquartered in the USA but with over 25 years’ experience in the UK insurance market, since early 2020. Pleased with the services received, the Client entered into a further contract with Bridgehouse to continue delivery of its meeting and governance services requirements in 2021.

The Business Situation

Working in such a highly regulated industry, corporate governance is extremely important to this Client. In 2020, the Client decided to outsource elements of its governance processes to a trusted Company Secretarial resource, largely in respect of providing end-to-end meeting support including professional minute taking at its Board and Committee meetings, as well as ongoing annual compliance and ad-hoc governance advice. With a large number of meetings to service annually and with the time-consuming nature of such, outsourcing to Bridgehouse provided a professional and cost-effective solution. Consistency is extremely important to the client, along with ability to accurately minute meetings of a regulated nature, with high standards of service and a flexible approach to working.

The Core Services provided by Bridgehouse

End-To-End Meeting Support for a Number of UK Subsidiaries within the Group:

  • Agenda drafting
  • Board pack preparation and circulation
  • Attendance at meetings (onsite and remotely)
  • Expert minute taking
  • Provision & monitoring of Action List
  • All of the above services carried out for
    • 7 x Board meetings p.a.
    • As well as minutes and actions for 10 x Executive Committee meetings p.a

Minute Taking For One UK Subsidiary:

  • Attendance at meetings (onsite and remotely)
  • Expert minute taking
  • The meetings are technical and complicated, requiring specialist minute-taking skills
  • Provision & monitoring of Action List
  • All of the above services carried out for
    • 11 x Board meetings p.a.
    • 9 x Audit & Risk Committee meetings p.a.
    • 4 x Nomination & Remuneration Committee meetings p.a.

Annual Compliance for entities

  • Maintenance of statutory registers
  • All Companies House filings including Confirmation Statements and Director Filings

Ad hoc

  • Governance advice (including share transactions; and assistance with office move admin)
  • Company secretarial support

The Key Benefits

  • Consistency – our lead consultant for the Client has built a great relationship with the in-house team, Board and Committees.
  • Time Saving – With up to 45 meetings taking place annually, outsourcing has taken much pressure off the in-house team, freeing up significant amounts of time on a monthly basis.
  • Efficiency – Board packs are prepared and circulated to tight timescales; Minutes are turned around promptly; Ad-hoc requests are followed up in a timely manner.
  • Professionalism – the team is very knowledgeable and professional. The pandemic obviously required flexibility on a scale not seen previously, and Bridgehouse rose to this challenge, remaining flexible and pragmatic.
  • Expertise – Being heavily regulated, it is crucial that the resource is able to understand and take effective minutes of meetings often complex in nature.
  • Communication – the team communicates well, manages expectations and provides regular updates on the work being delivered.
  • Recommended – the client continues to be impressed with and grateful for Bridgehouse’s help and wouldn’t hesitate to recommend our services to others.

The Client Told Us

“Lizzie and the team at Bridgehouse do a great job for us. Our meeting process is now much more efficient and the quality of Minutes produced is very good indeed – even with technical meetings, the Minutes are turned around quickly and to a high standard. Good relationships have also been formed with our Chairs and so this also makes working together more effective.”

CEO, March 2021

NHS Foundation Trust 2020+

The Company

A NHS Foundation Trust in the East of England (approx. one-year contract).

nhs logo

The Business Situation

The Foundation Trust (FT) was looking for additional corporate governance support
to work with the Trust Secretary to address concerns raised in Care Quality
Commission (CQC) reports. This was primarily to support the Council of Governors
and the individual Governors, but also to help the Trust Secretary with the Board of
Directors and minuted meetings held in public and in private.

The Service

• The Council of Governors had started an evaluation process to help them with
their statutory duties and their priorities from the CQC reports. As part of this,
new sub-committees and forums of the Council were established with clear
Terms of Reference and reporting arrangements. Our consultant worked with
the key individuals to action and report back on the agreed plan to the
Council.

• The role and remit of the Council’s Nominations & Conduct Committee was
also reviewed, with changes made to their Terms of Reference. Our consultant
supported two separate recruitment processes for new non-executive
directors, with one concluding during the coronavirus lockdown.

• The Code of Conduct had been reviewed by the Governors previously, and our
consultant built on this to update the Code for the Council. A paper was also
prepared based on Governors’ comments and previous work on meeting
procedures, behaviours and expectations.

• Our consultant also supported the annual elections to the Council of
Governors, and reviewed the election documentation, and the induction and
ongoing training programme for Governors. While the planned, in-person
training programme was cancelled due to the coronavirus pandemic, the
induction was held and received positive feedback.

• A role description for a Deputy Lead Governor was developed and an election
held to the role. Our consultant proposed a nomination and election process
for such Council and Governor roles, which was agreed by the Council.

• The Governors had agreed to use MS Teams prior to the coronavirus
pandemic. Our consultant worked with the Governors and key FT staff to
implement this, and then worked with the Trust Secretary in supporting the
Governors to be able to continue their duties virtually, during the pandemic.
This included the interviews for the non-executive director role mentioned above.

• The FT’s constitution had not been comprehensively reviewed for some time,
and so our consultant started from the model documents and previous
discussions and decisions. A review of Trust-specific arrangements also took
place, such as constituencies and the definition of “significant business” with a
review of other FTs undertaken to inform this work. A task and finish group of
both Council and the Board members was set up to review options and make
proposals, which was lead by our consultant.

 

The Key Benefits

Experience – from previous knowledge of the specific FT, and working in
other FTs, our consultant was able to hit the ground running and deliver the
work required within specific timeframes.
Relationship Management – specifically with the Trust Chair and Trust
Secretary, and the Council of Governors and individual Governors, and the
Board of Directors.
Flexibility – Bridgehouse provided scalable support which meant we were
able to adapt in line with the resourcing needs of the FT.
Continuity – the FT appreciated the consistency of resource provided.
Reliable and stable, Bridgehouse provided a service which felt like an
extension of the existing in-house team.

 

The Client Told Us

“ The delivery of service by Bridgehouse has been exemplary. From start to finish,
dealing with the team has been a flawless experience. Our dedicated consultant,
Andrea Goldsmith, provided fundamental assistance, aiding us to improve and
strengthen a number of key governance processes. We were especially appreciative
of the pragmatic and scientific approach to working – Andrea’s logical style has been
excellent and left us with a number of clear processes that our in-house team can
now build upon for the future. We were also extremely impressed with the quality of
Minutes produced – they really were superb – solid notes with an incredibly fast
turnaround time too. I shall not hesitate to call on Bridgehouse again in the future
and will be happily recommending them to my networks. “

NHS FT Trust Secretary, July 2020

Momentum Global Investment Management 2017+

MGIM is a small firm operating in a highly regulated industry and corporate governance is extremely important to the organisation.

In 2013 MGIM decided to outsource elements of its governance process to a trusted Company Secretarial resource, largely in respect of providing professional Minute Taking at Board and Audit Committee meetings.

As a small company there was little capacity to employ resource with these very specific Minute Taking skills, and so outsourcing to Bridgehouse provided a solution for this.

Consistency is extremely important to the client, along with high standards of service and a flexible approach to working.

 

Momentum Global Investment Management (MGIM)

  • A FCA regulated private company, established in the UK in 1998
  • A UK subsidiary of the leading South African insurance and investment group MMI Holdings Ltd
  • Investment-driven business focusing on tailored products and solutions for a diverse client base

The Business Situation

MGIM is a small firm operating in a highly regulated industry and corporate governance is extremely important to the organisation. In 2013 MGIM decided to outsource elements of its governance process to a trusted Company Secretarial resource, largely in respect of providing professional Minute Taking at Board and Audit Committee meetings. As a small company there was little capacity to employ resource with these very specific Minute Taking skills, and so outsourcing to Bridgehouse provided a solution for this. Consistency is extremely important to the client, along with high standards of service and a flexible approach to working.

 

The Core Services provided by Bridgehouse

  • Minute Taking for Board and Audit Committee Meetings (onsite, offsite, skype)
  • Ad hoc governance advice and company secretarial support
  • Director duty training for Non-Executive Directors

 

The Key Benefits

  • Efficiency – Minutes are turned around quickly.
  • Consistency – Jo, Ibi & Vanessa have built a great relationship with the Board.
  • Professionalism – Presence at meetings does not disrupt the Board’s conversation flow in anyway – “it is almost as if they are invisible in the room!”.
  • A truly personal and bespoke relationship.
  • Queries outside of meetings are always answered quickly and effectively.

 

 

“Comments from our Board and Committee, over a number of years, has been that the Minutes are of good quality, and the team’s skill and expertise to quickly get to grips with our industry language and terminology has quashedany initial hesitations we had about outsourcing the role to an external party. Questions of principle are always answered meaningfully, based upon a true understanding of our business and experience from other clients. We are always able to get hold of our Bridgehouse resource very quickly.”

Robert Rhodes, Chief Operating Officer MGIM, October 2017

ETX Capital 2017+

ETX Capital operates in a highly regulated and complex industry. The business provides a significant amount of product choices to be able to offer its customers such a versatile trading experience. In 2016 the business identified a need to outsource its meeting support to a professional company, after attempts to manage this process in-house had proved difficult and impractical.

From the very outset, Bridgehouse hit the ground running by supporting existing in-house resources and producing high standard, accurate minutes. Granular detail and accuracy of discussions are extremely important to this client, along with trust and a connection with its Directors.

 

ETX Capital

  • A performance focused business – heavily regulated by the FCA
  • A global provider of industry leading platforms, designed for wide range online financial trading

The Business Situation

ETX Capital operates in a highly regulated and complex industry. The business provides a significant amount of product choices to be able to offer its customers such a versatile trading experience. In 2016 the business identified a need to outsource its meeting support to a professional company, after attempts to manage this process in-house had proved difficult and impractical. From the very outset, Bridgehouse hit the ground running by supporting existing in-house resources and producing high standard, accurate minutes. Granular detail and accuracy of discussions are extremely important to this client, along with trust and a connection with its directors.

 

The Core Services provided by Bridgehouse

  • Board and committee meeting support
  • Introduction of board portal
  • Ad hoc governance advice
  • Ad hoc filings and companies house notifications

 

The Key Benefits

  • Consistency – providing a true steadiness of minute style for the directors
  • Outsourcing – “the resources are better and we always have someone on hand to attend, with in-house resource we have absence and sickness to consider”
  • Flexible approach – peace of mind for short notice meetings / rearrangements

 

 

“The directors are all very happy with the quality of the minutes produced and the turn around time. Bridgehouse’s meeting support helps to free up valuable time for me, as I know how long it takes to produce a good set of minutes! We appreciate how all the team are so flexible with timings, we often call short notice meetings and the fact that Bridgehouse accommodates this so well is a huge benefit. The speed with which ad-hoc governance advice and guidance is provided is excellent – it is very clear that someone is always monitoring emails. I feel that I can completely rely on Bridgehouse at all times – they are a joy to work with and a very friendly team ”.

Pyn-An Sun, Head of Legal, ETX Capital, October 2017

Hearthstone Investments 2017+

Hearthstone Investments is a small firm that operates in the financial services sector. The company advises on investment on behalf of the public, and therefore good corporate governance is critical to the health and well-being of the organisation.

Following a restructure in early 2017, Hearthstones saw an opportunity to strengthen its corporate governance and sought outside specialist support to assist. Bridgehouse provided a solution and peace of mind for the Board.

Value for money is important to this client, along with a truly personal and bespoke approach to working.

Hearthstone Investments PLC

Established in 2009 as the UK’s first specialist residential property fund manager, offering property investment advice to a range of FCA regulated investment funds, suitable to a range of investor types. Performance based, helping to assist in raising the standards of accommodation and services available to the UK rental market.

The Business Situation

Hearthstone Investments is a small firm that operates in the financial services sector. The company advises on investment on behalf of the public, and therefore good corporate governance is critical to the health and well-being of the organisation. Following a restructure in early 2017, Hearthstone saw an opportunity to strengthen its corporate governance and sought outside specialist support to assist. Bridgehouse provided a solution and peace of mind for the Board. Value for money is important to this client, along with a truly personal and bespoke approach to working.

 

The Core Services provided by Bridgehouse

  • Reconciliation and tidy up of shareholder register (and PSC register)
  • Companies house filings, including director changes
  • Subsidiary management
  • AGM support
  • Ad hoc governance and legal advice

 

The Key Benefits

  • Value for Money – outsourcing has made access to a company secretary affordable
  • Time Saving – co sec matters are no longer “a second string to someone’s bow”
  • Professionalism – when matters outside the original brief are identified, the team rise to the challenge, are never fazed and remain flexible and pragmatic about the situation.

 

“Bridgehouse frees up time for us to focus on core business and more productive matters, rather than regulatory compliance aspects, as we are confident this area is being kept under control. Bridgehouse came highly recommended to us by existing contacts and we no longer have to worry about missing filing deadlines and other key dates! My fear with outsourcing this service to one of the larger co sec firms was whether or not we would truly get the individual attention we need – I wanted a company of similar scale to ours. I can always fire off an email to the team knowing it will be answered quickly and competently – we were absolutely determined to use a company who knew exactly what they were doing.”

Alan Collett, Executive Chairman, Hearthstone Investments Plc, October 2017

Broadway Living Limited 2017+

Broadway Living was established in 2014 and immediately sought strong company secretarial support from the very outset. The company’s key stakeholder is its local authority, Ealing Council, and therefore the company operates in an area of high public interest.

Bridgehouse provides direct assistance to the Board and ensures the companies governance framework remains bespoke for its needs, yet remains in sync with the stakeholder.

 

Broadway Living Limited

  • A subsidiary company, wholly owned by Ealing Council.
  • A pioneering housing development company dedicated to supporting a demand for new homes in Ealing, at market or below market prices.
  • Focused on creating quality urban living and setting new standards for design, build and customer service.

Broadway Living logo

The Business Situation

Broadway Living was established in 2014 and immediately sought strong company secretarial support from the very outset. The company’s key stakeholder is its local authority, Ealing Council, and therefore the company operates in an area of high public interest. Bridgehouse provides direct assistance to the Board and ensures the company’s governance framework remains bespoke for its needs, yet remains in sync with the stakeholder.

 

The Core Services provided by Bridgehouse

  • Board Meeting Support
  • Director Training / Induction
  • Companies House filings, including Director changes
  • Creation and maintenance of policies
  • AGM Support
  • Governance and Compliance advice

 

The Key Benefits

  • Teamwork – Bridgehouse become fully engrained in the team
  • Continuity – Bridgehouse understands our business and what we are looking to achieve, this makes working together very effective
  • Expertise and Value – “As a small company we would only have been able to employ someone at a junior level, so we are able to buy in the senior expertise we need in an affordable and effective way’.

 

 

“It was great to have Bridgehouse on board right from the very start. The team have helped enormously in shaping the base governance of the company. Bridgehouse have guided us through in a way that has enabled us to now be in position where we are comfortable with our objectives and fully aware of how our governance responsibilities fit into these. Bridgehouse are definitely more proactive advisers, than just reactive ones, and I am always impressed with their pragmatic approach to finding solutions. Having such senior expertise has meant they were able to move from day one and hit the ground running – we like to dip in and out of the amount of resource we need and their flexible attitude is a huge benefit to working with them”.

Wendy Stokes, Project Director, Broadway Living Limited October 2017

The Institute of Translation and Interpreting – Electronic AGM October 2018+

The Annual General Meeting (AGM) of ITI has always been a key date in the Company’s governance calendar, with members voting on resolutions, discussing relevant topics and participating in lively Q&A sessions. However, as with many organisations, ITI was seeing a continuing decline in attendance at their AGM, exacerbated by the fact that many of its membership are located outside the UK.

 

The Institute of Translation and Interpreting Electronic AGM October 2018

The Background

The Institute of Translation and Interpreting (ITI) is the only UK-based independent, professional membership association for practicing translators, interpreters and language services businesses. The Institute was founded over 30 years ago and with over 3,000 members, both in
the UK and internationally, it is seen as a significant resource within the industry.

 

The Situation

The Annual General Meeting (AGM) of ITI has always been a key date in the Company’s governance calendar, with members voting on resolutions, discussing relevant topics and participating in lively Q&A sessions. However, as with many organisations, ITI was seeing a continuing decline in attendance at their AGM, exacerbated by the fact that many of its membership are located outside the UK. There have even been concerns in the past about the ability to reach a meeting quorum.

 

Summary of Objectives

  • To gain more involvement from members regarding the future strategic direction of the organisation.
  • Improve AGM Membership engagement.
  • Encourage a healthy democracy.
  • Members to be involved wherever they are geographically.
  • Reduce volunteer hesitancy around taking up governance roles.

 

The Solution

We recognised that a change was needed at ITI to re-engage with its membership and increase AGM attendance numbers. Working closely
with ITI CEO, Paul Wilson, we recommended implementing an electronic AGM – a modern and flexible approach for 2018 that would not be location restrictive.

 

The Process

We began with researching providers of the technology and understanding the options available. We then presented the below 3 options to the ITI Board:

  1. A fully electronic audio only meeting with no single physical
    location;
  2. An electronic meeting with just selected members of the Board
    present in one location and all members joining electronically; or
  3. A hybrid meeting combining a physical meeting with the facility for
    electronic attendance.

Meeting types two and three can either be in front of a camera that is webcasting or audio only. Slides can be shown at all types of meeting.

Having gained an understanding of how the various options would work, we then carried out a review of ITI’s governing documents. At the AGM in October 2017, a large majority of ITI’s membership voted in favour of  changing the company’s Articles of Association to allow future General Meetings to be held electronically (in any fom) while still preserving the possibility of holding physical or hybrid meetings

The next step was to find a partner to make it happen, and our research led us to Lumi. They have worked internationally with many well-known organisations and businesses, both large and small, and we felt confident that they would provide a safe pair of hands.

For their first electronic Gneeral Meeting, the ITI Board chose option two above with selected members of the Board and ourselves present at their offices and with other members of the Board attending remotely. We then provided a detailed timetable of necessary actions and events leading up to the holding of the first electronic meeting.

When sending out the Notice of Meeting, we added user friendly instructions on how members could register and participate in the virtual meeting. We also spent a lot of time developing a comprehensive and clear meeting script for presentation by the Chair of ITI. We felt this was really important to keep the meeting flowing, and to give the members confidence in the format.

We also made sure that we asked several times for questions from members ahead of the meeting and had ITI staff manning the phones in the hours before the meeting to ensure that anyone who had an issue with logging in to the meeting had all the help they needed.

The question and answer section of the meeting went well with members raising queries to the CEO and Chair of ITI who were both at the ITI offices for the meeting.

Bridgehouse Consultant, Jacqueline McNally, attended the meeting and provided solid company secretarial support to ensure smooth running of the event. Lumi provided technical support with one of their representatives present at the office.

Confidence grew as the meeting went on, and it was identified that speaking clearly, not rushing and having excellent audio facilities were really important

 

The Outcome and Benefits Seen

  • There was a 300% increase in the number of attendees at the October 2018 AGM and many more overseas members were able to join the meeting, providing a broader demographic of attendees.
  • The costs, in terms of time and money, of holding a physical meeting were decreased.
  • Meeting paperwork was considerably reduced as was the time in its preparation.
  • Member perception was improved through efficient use of modern technology.
  • Real-time management reporting with a customised instant votin results screen.
  • Time Saving – members and Board.
  • Reduction of carbon footprint through less travel, less paperwork.

 

Next Steps

For future meetings, ITI will consider improving the visual presentation othe meeting either through the use of slides and/or webcasting and will
also be considering giving its members the opportunity to pre-vote online through the Lumi platform in advance of the meeting.

At Bridgehouse we recommend and support the importance for an organisation to meet members face to face, and a “Meet the Board” session has been added to the agenda of the ITI bi-annual conference, to enable members to engage directly with the Board.

 

 

“It’s great for our members to see that the ITI are at the forefront of technology, and the feedback we had after the meeting was really very positive.”

Quote from Paul Wilson, CEO of IT

Well-Known UK-listed Company with an Insurance Business 2019+

A well-known UK listed company with an insurance business was looking to fill an interim company secretary position until their permanent, in-house staff was appointed. Being familiar with our work with a previous client, they reached out to Bridgehouse Company Secretaries at the end of June 2019, and two weeks later we sent one of our Bridgehouse Flex consultants to fill the position.

This company commended Bridgehouse for our ability to quickly source consultants for short-notice interim positions and for being company secretarial specialists, as the work was tailored to specific needs rather than an expensive generalist approach.

 

The Company

A well-known UK Listed company with an insurance business.

 

The Business Situation

A well-known UK listed company with an insurance business was looking to fill an interim company secretary position until their permanent, in-house staff was appointed. Being familiar with our work with a previous client, they reached out to Bridgehouse Company Secretaries at the end of June 2019, and two weeks later we sent one of our Bridgehouse Flex consultants to fill the position.

 

The Service

Bridgehouse Flex – Interim Company Secretary (Office based location)

 

The Key Benefits

  • Flexible – able to quickly source consultants for short-notice interim positions.
  • Cost Effective Quality Resource – being company secretarial specialists, work was tailored to specific needs rather than an expensive generalist approach.
  • Relationship Management – constant line of communication to ensure all needs were addressed efficiently.

 

The Client Told Us

“Having heard of their work from a previous supervisor, we didn’t look anywhere else as we knew Bridgehouse would be able to meet all our needs. After initially speaking to Ibi about our requirements, we were met with a quick response and a realistic and cost-effective proposal.

Our placement consultant Neeti provided really good support, fitted in nicely, and was very helpful when working through all of the tasks we needed from her. We didn’t have any problems, but felt confident that if there had been, we could have picked up the phone at any time and they would have been resolved promptly.

There were a number of advantages that Bridgehouse offered us.

Firstly, flexibility; they were able to source a consultant quickly and within our time specification. We felt confident that should we need to scale up or down, they would be able to provide another consultant on short notice.

Secondly, expertise; The fact that the consultants at Bridgehouse Company Secretaries are specialists in company secretarial work was another large advantage, this meant they were more specifically suited to our needs and far more cost-effective than larger firms.

I would definitely call upon Bridgehouse Company Secretaries again; the lines of communication remain open. I would recommend them to anyone”.

Government Project 2019+

Bridgehouse recently provided services to a Government Project that was looking for an independent review of one of their provider’s governance processes. The aim was to seek an impartial viewpoint as well as confirm the best steps to address any issues found in the review.

The team at Bridgehouse provided a detailed review of governance structures and composition, scrutiny of key decision making and oversight, and an appraisal of the provider’s HR, recruitment and complaints processes and procedures, culture and ethos all in a timely manner, ensuring constant communication and client confidence in the services provided.

 

The Company

A Government Project

 

The Business Situation

This Government Project was looking for an independent review of one of their provider’s governance processes. The aim was to seek an impartial viewpoint as well as confirm the best steps to address any issues found in the review.

 

The Service

  • A detailed review of governance structures and composition, focusing on the provider’s board and sub-committee’s independence and skillsets including the scheme of delegation.
  • Scrutiny of key decision making and oversight, focusing on finances, governance and growth.
  • A review of financial and governance reports disseminated to board and sub-committees.
  • An appraisal of the provider’s HR, recruitment and complaints processes and procedures, culture and ethos.
  • A review of staffing, to include performance management, pay reviews and agreement of bonuses.

 

The Key Benefits

  • Timely – able to complete and deliver the review within the detailed time frame.
  • Cost Effective Quality Resource – the review was thorough.
  • Relationship Management – communication was well-structured and filled the team with
    confidence.

The Client Told Us

“This type of review is not a normal course of action for us, but the team at Bridgehouse, particularly Ibi,
highlighted the services that would be provided thoroughly, filling us with confidence in her ability to
complete the review thoroughly, impartially, and with the utmost discretion.
We had no issues at all throughout the course of the review, which was done in a very timely manner.
Communication was consistent and well-structured, and we were very happy with the services provided
by Bridgehouse; thissentiment was also echoed by the provider under review”.

Leading UK Television Network 2019+

Bridgehouse has been working with a Leading UK Television Network who had become frustrated by their previous company secretarial provider. Due to a recommendation by a member of their in-house team, they began working with Bridgehouse, feeling more confident in the services and expertise provided.

The team at Bridgehouse continues to provide compliance, governance, and ad-hoc company secretarial support to this television network, who have highlighted Bridgehouse for our cost-effective quality resource, our efficiency, and our excellent relationship management.

 

The Company

Leading UK Television Network

 

The Business Situation

This Leading UK Television Network was looking for a new company secretarial service provider after becoming increasingly frustrated with their previous supplier. Due to a recommendation by a member of their in-house team, they began working with Bridgehouse, feeling more confident in the services and expertise provided.

 

The Service

  • Compliance support
  • Statutory register maintenance, registered office, named company
    secretary
  • Ad-hoc company secretarial project work

 

The Key Benefits

  • Cost Effective Quality Resource – services provided have consistently met expectations and fill the team with confidence.
  • Relationship Management – the team has had a great rapport with dedicated resource Jacqueline McNally.
  • Efficiency – work has been completed in a timely manner.

 

The Client Told Us:

“From the start, we were generally very happy with everything proposed, as everything aligned quite well, making us feel comfortable. We felt confident that the team at Bridgehouse Company Secretaries knew what they were doing. We are very happy with our dedicated resource Jacqueline, and feel that we receive a great service from both Jacqueline and the wider team at Bridgehouse. We are more than happy to continue our relationship together and have extended our contract.”