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Government Project Case Study 2019

Bridgehouse recently provided services to a Government Project that was looking for an independent review of one of their provider’s governance processes. The aim was to seek an impartial viewpoint as well as confirm the best steps to address any issues found in the review.

The team at Bridgehouse provided a detailed review of governance structures and composition, scrutiny of key decision making and oversight, and an appraisal of the provider’s HR, recruitment and complaints processes and procedures, culture and ethos all in a timely manner, ensuring constant communication and client confidence in the services provided.

 

The Company

A Government Project

 

The Business Situation

This Government Project was looking for an independent review of one of their provider’s governance processes. The aim was to seek an impartial viewpoint as well as confirm the best steps to address any issues found in the review.

 

The Service

  • A detailed review of governance structures and composition, focusing on the provider’s board and sub-committee’s independence and skillsets including the scheme of delegation.
  • Scrutiny of key decision making and oversight, focusing on finances, governance and growth.
  • A review of financial and governance reports disseminated to board and sub-committees.
  • An appraisal of the provider’s HR, recruitment and complaints processes and procedures, culture and ethos.
  • A review of staffing, to include performance management, pay reviews and agreement of bonuses.

 

The Key Benefits

  • Timely – able to complete and deliver the review within the detailed time frame.
  • Cost Effective Quality Resource – the review was thorough.
  • Relationship Management – communication was well-structured and filled the team with
    confidence.

The Client Told Us

“This type of review is not a normal course of action for us, but the team at Bridgehouse, particularly Ibi,
highlighted the services that would be provided thoroughly, filling us with confidence in her ability to
complete the review thoroughly, impartially, and with the utmost discretion.
We had no issues at all throughout the course of the review, which was done in a very timely manner.
Communication was consistent and well-structured, and we were very happy with the services provided
by Bridgehouse; thissentiment was also echoed by the provider under review”.